Question 1

Do you accept refunds, returns or exchanges?

Accepted Answer

Due to the nature of custom painted apparel/artwork, no refunds, returns, or exchanges are accepted.

Question 2

Do I send you the shoes?

Accepted Answer

If you already have a pair of shoes you want us to paint, yes you can send them in. But generally I purchase the shoes.

Question 3

Are all designs painted by hand?

Accepted Answer

Yes! Every custom piece is individually hand-painted by me. No vinyl, stickers, or printed transfers are used unless specifically stated.

Question 4

Can I request a completely custom design?

Accepted Answer

Absolutely! Most of my work is custom-made based on your ideas, photos, pets, hobbies, favorite characters, colors, and special memories.

Question 5

What shoe brands can be customized?

Accepted Answer

I can customize a variety of shoe styles including:
Vans
Converse
Nike
Adidas
Slip-ons
Canvas shoes
If you have a specific shoe in mind, feel free to ask before ordering.

Question 6

Can I send my own shoes?

Accepted Answer

Yes! Depending on the project, customers may be able to send their own shoes for customization. Please contact me before placing an order.

Question 7

Are the shoes waterproof?

Accepted Answer

Custom shoes are water-resistant after being sealed, but they are not completely waterproof. I recommend avoiding washing machines to preserve the artwork.

Question 8

Will the paint crack or peel?

Accepted Answer

When properly cared for, the paint is designed to be durable and flexible. However, excessive wear, harsh cleaning products, or improper care may affect the artwork over time.

Question 9

Can I wear my custom shoes every day?

Accepted Answer

Yes! Custom shoes are made to be worn and enjoyed. Just remember they are wearable art and should be treated with care.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions